Shipping & Delivery
At Power Tools Australia, we aim to make every order easy, reliable, and convenient from checkout to delivery. We carefully pack your tools and accessories so they arrive safely and in excellent condition.
Order Processing
Orders are generally processed within 1–2 business days after payment has been received. Orders placed on weekends or public holidays will be processed on the next business day.
During busy periods, product launches, sales events, or public holidays, processing times may take slightly longer. If there is a delay affecting your order, we will contact you with an update.
Delivery Across Australia
We deliver to most locations across Australia using trusted courier and postal services. Delivery times may vary depending on your location, the size of your order, and the delivery provider.
Estimated delivery timeframes are:
- Metro areas: 2–5 business days.
- Regional areas: 4–8 business days.
- Remote areas: 5–12 business days.
These timeframes are estimates only and may be affected by weather, peak periods, courier delays, or circumstances outside our control.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address, order size, weight, and selected delivery option. Any applicable shipping charges will be displayed clearly before you complete your purchase.
Where free shipping promotions apply, eligibility requirements may vary by product, order value, or delivery location.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking details where available. You can use the tracking number to follow your delivery through the relevant courier or postal service.
Please allow up to 24 hours for tracking information to appear after dispatch.
Delivery Address
Please check that your delivery address is correct before placing your order. Power Tools Australia cannot be responsible for delays, additional shipping costs, or returned parcels caused by an incorrect or incomplete address.
If you need to change your address after placing an order, contact our customer service team as soon as possible. We cannot guarantee that changes can be made once an order has been packed or dispatched.
Damaged or Missing Orders
Please inspect your order as soon as it arrives. If your parcel appears damaged, take photographs of the packaging and products before opening or disposing of anything.
If an item is missing, damaged, or arrives incorrectly, contact us within [insert timeframe] at [insert contact email] with:
- Your order number.
- A description of the issue.
- Clear photographs of the parcel and product, where applicable.
Our team will assess the issue and work with you to arrange an appropriate solution.
Authority to Leave
Some deliveries may be left in a safe location if you have selected an authority-to-leave option or if the courier determines that it is appropriate. Please note that once a parcel has been safely delivered according to the selected delivery instructions, responsibility for the parcel may pass to the customer.
If you prefer your order to be delivered directly to you, consider selecting signature-required delivery where available.
Click and Collect
If Click and Collect is available, your order will be ready for collection once you receive confirmation from our team. Please bring your order confirmation and valid identification when collecting your purchase.
Orders must be collected within [insert collection timeframe] unless an alternative arrangement has been approved.
Contact Us
If you have questions about shipping, delivery timeframes, or the status of your order, please contact our customer service team at [insert contact email] or [insert phone number]. We are happy to help.
Delivery timeframes are estimates and are not guaranteed. For full details about returns, refunds, and faulty products, please see our Returns Policy and Terms & Conditions.